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وظائف شركة فايزر للادوية Pfizer Egypt

وظائف شركة فايزر للادوية Pfizer Egypt 

نتيجة بحث الصور عن شركة فايزر للادوية





Customer Service Section HeadResponsibilities
Handling the daily operation of customer service by daily interaction with sales team, customers and third party providers to ensure a smooth process.
Review all orders coming from the Order Entry Operators for last time.
Maintain and adjust all orders SQ’s that have been created by finance & sales team for customers.
Release the order through system after validating date of each order (products quantity, products availability, products expiry dates, customer delivery destination point, and sales price).
Stamp the order hard copy after system release, to start the filing step.
Achieves data entry operational objectives by contributing information and recommendations to plans and reviews, preparing and completing action plans, customer-service standards, resolving problems.
Determine data entry service requirements by conducting benchmark best practices, analyzing information and used applications.
Accomplishes day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
Improves data entry quality results by completing audits, identifying trends, determining system improvements, evaluating, and re-designing work processes.
Maintain information and data on computer systems and in archives.
Control order management process through Oracle-E1 system.
Control the documentation and reporting management process.
Ensure Operation Excellence is in place.
Manage, coach, train, appraise and motivate as well as evaluate team members in order to improve people engagement.
Creating standard operation procedures as per company policy and quality.
Initiate the necessary actions to correct deficiencies or violations of working plan and identifies operation problem, issues and customer issues or complaints that could be mitigated through better planning to ensure customer requirements are met.
Set up KPI’s for each position and performance review and setup team training and development plan.
Provide management with a periodic reports show the performance of customer service, notification to management and KPI’s.
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